Your terms and conditions of use

Returns

Please refer to our returns policy for more detail. All returns are subject to being judged as faulty or damaged in the post. If damaged before delivery, it should be brought to our attention upon receipt. Some items can not be returned, like customised products.

Complaints

We take quality of service and our products very seriously. We ask that all complaints be directed towards info@dovetailretail.co.uk for a swift resolution. 

Endorsement

One Dovetail LTD retains the right to withdraw endorsement prices from acts who do not act within the endorsement agreement guidelines. Ask for this information if you have not received it.

 

Price errors

In the case of items being priced incorrectly it will be honoured by One Dovetail LTD. The exception is if a band logs in after selecting a product and the discount applied is incorrect. In such exceptions, the band will be contacted and made aware of the situation. To avoid this, bands need to log in before adding any items to their cart. This is due to only certail items being available at endorsement discounts.


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